Shipping policy
Thank you for shipping with Smart Sprouts Books! We work to prepare and package each order carefully so your learning materials arrive ready to use.
Order Processing
- Processing times may vary by product, order volume, and customization requirements.
- Your estimated processing time will be displayed in the product listing or at checkout whenever applicable.
- Personalized and made-to-order products may require additional preparation time.
- Processing time is separate from shipping transit time.
Shipping Methods and Costs
Available shipping methods, shipping costs, and estimated delivery windows will be shown at checkout when available. Shipping costs may vary based on the order size, destination and selected service.
Tracking information
When tracking is available, it will be provided through the shopping platform or shipping confirmation. Please allow time for tracking information to update after the package is accepted by the carrier.
Delivery Delays
Delivery dates are estimates and may be affected by weather, carrier delays, holidays, or other circumstances beyond our control.
If we cannot ship within the promised timeframe, we will notify you and provide the available options, including cancellations and a refund when required by law.
Incorrect Shipping Addresses
Customers are responsible for providing an accurate shipping address at checkout. Contact us immediately if you notice an error. Once an order is shipped, we cannot guarantee that the address can be changed.
Lost, Missing, or Damaged Packages
If your package is delayed, appears lost, or arrives damaged, please contact us with your order number and any available tracking information or photos. We will work with you and the shipping carrier to determine the next steps.
International Orders
If international shipping is offered, buyers may be responsible for applicable customs duties, taxes, or import charges, as disclosed at checkout and required by law.
Contact Us
For shipping questions, email smartsproutsbooks@yahoo.com