Refund policy
At Smart Sprouts Books, we want every family to enjoy their learning products. Please review our return and refund policy before placing your order.
Returns and Exchanges
- Customers must contact Smart Sprouts Books within 7 Calendar days of delivery to request a return or report a problem.
- Items must be unused, in their original condition, and returned with all included components.
- Customized, personalized, and made-to be order items are generally not eligible for returns due to a change of mind.
- Due to the reusable and educational nature of our products, used items are not eligible for return unless required by law or approved by Smart Sprouts Books.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please email us at smartsproutsbooks@yahoo.com with your order number, a description of the issue, and photos when applicable.
We will review the issue and determine an appropriate resolution, which may include a replacement, repair, or refund.
Refunds
Once an approved return is received and inspected, we will notify you whether the return has been accepted. If approved, the refund will be issued to the original payment method within 5-7 business days after approval. Your payment provider may require additional time to post the refund to your account.
For approved change-of-mind returns, the original shipping cost is generally nonrefundable, and the customer is responsible for return shipping costs. If only part of an order is returned, any refund will generally cover the approved returned, any refund will generally cover the approved return item or items and applicable taxes, but not the original shipping charge unless required by law or otherwise approved by Smart Sprouts Books.
For damaged, defective, or incorrect orders, Smart Sprouts Books will refund the purchase price and applicable original shipping charges, or provide another appropriate resolution, as required by law or approved based on the circumstances.
Partial Refunds
Partial refunds may be issued when only part of an order is approved for return, when an item is missing a nonessential component, or when Smart Sprouts agrees that a product has a minor issue that does not require full return. The amount of any partial refund will be determined based on the affected item, the nature of the issue, and applicable law.
Rejected Returns
If a returned item does not meet the requirements of the policy, including because it is used, damaged after delivery, incomplete, or returned after the applicable deadline, Smart Sprouts Boos may reject the return and deny the refund. We will notify you of the reason for the decision.
If a return is rejected, the customer may be responsible for the cost of shipping the item back to them. If the customer does not provide a valid return address or pay requested return shipping within 14 calendar days of notice, Smart Sprouts Books may retain or dispose of the item to the extent permitted by law.
Return Shipping
Customers are responsible for return shipping on approved change-of-mind returns. Smart Sprouts Boos will address return shipping costs for damaged, defective, or incorrect orders as appropriate.
Customers should use a trackable shipping method when returning an item. Smart Sprouts Boos is not responsible for items lost or damaged during return shipping unless the return was arranged or labeled by Smart Sprouts Books.
Cancellations
Please contact us as soon as possible if you need to cancel an order. Orders that have already been shipped or are already in production may not be eligible for cancellation.
Nothing in this policy limits any rights you may have under applicable law.
Questions? Contact us at smartsproutsbooks@yahoo.com